Refund & Return Policy
Refund & Return Policy
Effective Date: [03-07-2023]
At BDshoppers, we strive to provide you with high-quality products and exceptional customer service. We understand that there may be situations where you need to request a refund or return a product. This Refund & Return Policy outlines our guidelines and procedures for refund and return requests. By making a purchase through our website (www.bdshoppers.com) or using our Services, you agree to comply with this Refund & Return Policy.
- Eligibility for Refunds a. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support within [insert number of days] days of receiving the item. We will assess the situation and, if deemed eligible, offer you a refund or a replacement. In some cases, we may request evidence, such as photographs or other documentation, to support your claim.
b. Incorrect or Incomplete Orders: If you receive an incorrect item or if your order is incomplete, please notify us within [insert number of days] days of receiving the order. We will review the issue and, if appropriate, provide a refund or send the missing item(s) at no additional cost to you.
- Return Policy a. Change of Mind: We understand that preferences may change. If you decide to return a product that is in its original condition, unused, and with all original tags and packaging intact, please contact our customer support within [insert number of days] days of receiving the item. Please note that return shipping costs will be your responsibility, and we recommend using a trackable shipping method. Once we receive the returned item and confirm its condition, we will issue a refund minus any applicable restocking fees.
b. Size or Fit Issues: If you encounter size or fit issues with your clothing or footwear purchase, please contact our customer support within [insert number of days] days of receiving the item. We will provide you with instructions on how to return the product. Once we receive the returned item and confirm its condition, we will offer a refund or an exchange for a different size, subject to availability.
- Return Process a. Contact Customer Support: To initiate a refund or return request, please contact our customer support by [insert preferred method of contact, such as phone or email]. Provide your order details, including the order number, product name, and reason for the refund or return.
b. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization number if necessary. Please ensure that this number is clearly visible on the return package.
c. Pack and Ship: Pack the item securely in the original packaging, if possible, and include all original tags and accessories. Ship the item to the address provided by our customer support team. We recommend using a trackable shipping method and purchasing shipping insurance to protect against any potential damage or loss during transit.
- Refund Processing a. Refund Timeframe: Once we receive and inspect the returned item, we will notify you regarding the status of your refund or return. Refunds will be processed within [insert number of days] days from the date we receive the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
b. Refund Method: Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available or valid, we may issue the refund in the form of store credit.
Non-Refundable Items a. Certain items are non-refundable, including but not limited to:
- Gift cards
- Downloadable software or digital content
- Personalized or custom-made products
- Items marked as final sale or clearance
Modifications BDshoppers reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates or changes.
Contact Us If you have any questions or concerns regarding our Refund & Return Policy, please contact our customer support by at +8801842267223 or firstname.lastname@example.org
- Head Office:
1,2 Hazi Gafur Avenue, Amulia Model Town, Demra, Dhaka-1360, Bangladesh.